We’ve updated our chat widget to have conversational AI which allows us to offer 24/7 customer support on just about every topic we ever get asked about! The AI agent knows our product details, install info, can give you links to products, point you to other info on our site, and honestly is pretty damn impressive. It took all of the info we have on the site and trained itself to answer any questions you can come up with. If it doesn’t know the answer, it will kick the chat over to one of us and we’ll answer ASAP. The only thing it can’t do is look up order status and give you a shipping ETA, but it can tell you the lead times for most products. Give it a shot, it’s way more helpful than most of the college kids we’ve hired over the years, and you get answers within seconds, 24/7/365!
Keep in mind that orders for built to order products are going to be in welding/in production/awaiting fulfillment statuses for the majority of the time. We don’t have separate order statuses for each individual process during production. To read more about our order statuses and what they entail, you can check out our Help Desk post: https://help.dodgeoffroad.com/en-US/order-status-information-282064
If your order has shipped (full or partial), the chat bot will provide you with the shipment status and tracking info. We will keep working on new ways to streamline our customer service to get everyone the info they need more quickly.