Our Live Chat is open 24/7!

We recently upgraded our Live Chat widget to include self-service, which we are really excited about!  You are now able to get instant order status updates using the chat window from any page on our site.  You do need to be logged in to your account for this to work, but unless you delete your browser cookies often, you will likely still be logged in every time you visit our site.  Simply open up the chat window, click the "order status" button, and our chat bot will give you the latest info in just a few seconds.  This also ties in with our email program so that most emails get an immediate response when asking for the latest order information.  

We've also updated our chat widget to have conversational AI which allows us to offer 24/7 customer support on just about every topic we ever get asked about!  The AI agent knows our product details, install info, can give you links to products, point you to other info on our site, and honestly is pretty damn impressive.  It took all of the info we have on the site and trained itself to answer any questions you can come up with. If it doesn't know the answer, it will kick the chat over to one of us and we'll answer ASAP.  The only thing it can't do is look up order status and give you a shipping ETA, but it can tell you the lead times for most products.  Give it a shot, it's way more helpful than most of the college kids we've hired over the years! 

Keep in mind that orders for built to order products are going to be in welding/in production/awaiting fulfillment statuses for the majority of the time.  We don't have separate order statuses for each individual process during production.  To read more about our order statuses and what they entail, you can check out our Help Desk post:  https://help.dodgeoffroad.com/en-US/order-status-information-282064

If your order has shipped (full or partial), the chat bot will provide you with the shipment status and tracking info. We will keep working on new ways to streamline our customer service to get everyone the info they need more quickly.